Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

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Top Stories - Google News Updated : Fri, 03 Sep 2010 13:26:01 GMT+00:00 Mid-East talks: Regional voices - BBC News Washington Post Mid-East talks: Regional voices BBC News Israeli and Palestinian leaders have held their first direct negotiations in nearly two years, in Washington. The US Middle East envoy said the talks, between Israeli Prime Minister Benjamin Netanyahu and Palestinian leader Mahmoud Abbas, ... When chance of Mideast peace knocks at door againXinhua Israeli, Palestinian leaders face critics of talksThe Associated Press Scepticism abounds in Middle East after peace talks 'show'AFP CNN International -Ynetnews -Jerusalem Post all 8,270 news articles » Publ.Date : Fri, 03 Sep 2010 11:12:57 GMT+00:00 US Lost 54000 Jobs in August; Rate Rose to 9.6% - New York Times New York Daily News US Lost 54000 Jobs in August; Rate Rose to 9.6% New York Times Job seekers at a career fair this week in Denver. Hundreds of people turned out for the event. By CHRISTINE HAUSER With the American economic recovery showing clear signs of slowdown, private employers added 67000 jobs in August, the Labor Department ... Private job gains total 67000; unemployment rate hits 9.6%MarketWatch Unemployment rate rises as labor force expandsThe Associated Press Unemployment Rate Edges up to 9.6%TheStreet.com Forbes -Philadelphia Inquirer -New York Daily News all 385 news articles » Publ.Date : Fri, 03 Sep 2010 13:08:47 GMT+00:00 Oars stolen in Ohio from youngest Atlantic rower - The Associated Press NewsNet5.com Oars stolen in Ohio from youngest Atlantic rower The Associated Press CHAGRIN FALLS, Ohio — The Ohio woman who became the youngest person to row across the Atlantic alone says oars used in her feat have been lost in a car theft. Katie Spotz of suburban Cleveland says the gear was in her 2000 Dodge Caravan when it was ... Spotz's gear stolenNews-Herald.com Precious Items Stolen From World Record HolderCleveland News - Fox 8 Local world record holder Katie Spotz looking for stolen bikeNewsNet5.com all 83 news articles » Publ.Date : Fri, 03 Sep 2010 12:50:23 GMT+00:00 Put the millionaires' tax money to good use - Washington Post msnbc.com Put the millionaires' tax money to good use Washington Post With the economy downshifting into first gear and their poll numbers sagging, the White House and Democratic congressional leaders are desperate for an economic and political game-changer as they head into the November elections. ... Unemployment Rate Rises to 9.6 PercentThe Washington Independent Stimulus? Who Said Anything About a Stimulus?FOXNews (blog) President to aides: Find economic sparkCNN San Francisco Chronicle -Bloomberg -The Business Insider all 465 news articles » Publ.Date : Fri, 03 Sep 2010 07:03:09 GMT+00:00 Latest Gulf Oil Rig Problem Differs From BP Spill - ABC News Telegraph.co.uk Latest Gulf Oil Rig Problem Differs From BP Spill ABC News AP By ALAN SAYRE AP Writer Unlike the blast that led to the massive BP spill, the latest oil platform fire in the Gulf of Mexico killed no one and sent no crude gushing into the water. Boats are seen spraying water on an oil and gas platform that ... Analyst sees no production loss at Mariner EnergyMarketWatch Another Oil Platform Explosion in the GulfVanity Fair US Probes Mariner Fire in Gulf of Mexico That Sparked BP Spill Deja VuBloomberg AFP -Wall Street Journal -The Associated Press all 5,483 news articles » Publ.Date : Fri, 03 Sep 2010 13:12:18 GMT+00:00 Apple's Ping a Scammers Haven? Security Experts Say Watch Out - PC World Sydney Morning Herald Apple's Ping a Scammers Haven? Security Experts Say Watch Out PC World Apple's music-focused social network, Ping is only a few days old, and already the iTunes-based feature is "drowning in scams and spams," security researchers say. The scams are nothing too advanced at the moment, and there are no reports of ... Apple Ping unfriends meanie FacebookRegister Apple's Ping succumbs to the spammersThe Guardian Scammers Target Apple's New Ping ServiceTechtree.com BusinessWeek -PC Magazine -USANewsWeek.com all 4,365 news articles » Publ.Date : Fri, 03 Sep 2010 13:00:48 GMT+00:00 Third Pakistan Sectarian Attack in Week Kills 35, Injures 100 - BusinessWeek Globe and Mail Third Pakistan Sectarian Attack in Week Kills 35, Injures 100 BusinessWeek Sept. 3 (Bloomberg) -- A bomb killed at least 35 people at a rally of Shiite Muslims in the western Pakistani city of Quetta, the third attack in as many days on minority sects. More than 100 people were injured in the ... Suicide bomber, 44 victims killed in two Pakistan blastsCNN Dozens Dead After Blast At Pakistan RallySky News 42 killed in Pakistan suicide bombing: policeAFP The Associated Press -RTT News -Austin American-Statesman all 424 news articles » Publ.Date : Fri, 03 Sep 2010 13:12:39 GMT+00:00 RSS Parser Increase Online Traffic

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Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls

It should be a straightforward business scenario: making sure that... Read More

3 Special Benefits Every Customer Wants

Every customer looks for 3 special benefits when they do... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store?... Read More

All of the World of Business Is a Stage

One of the basics of acting taught to me in... Read More

What Every Employee Should Know About How to See Customers Problems from Their Creative Side

Customer Service is a blessing and a curse; a blessing... Read More

Customer Satisfaction and the Service Business

The relationship between customer satisfaction and success of a service... Read More

4 Myths about Customer Value

The purpose of business is to create and retain a... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

Managing Your Business When One Client Takes Alot of Your Time

How often has your schedule been thrown out of whack... Read More

Businesses Need to Rehumanise

Big companies and corporations have lost the human touch. The... Read More

Post Office, Incredible Lady Postmaster

There are two Post Offices that I routinely visit. One... Read More

CRM For Beginners ? Customer Relationship Management Basics

In order to maintain a successful business, the business must... Read More

Small Business Customer Service Can Work Against You

Is the special treatment you designed specifically to keep customers... Read More

CRM - Its Relevance

In today's demanding economy, the first line of any business... Read More

Stay - Say - Pay

Would you like to have customers that stay with you... Read More

I Wont Tell My Lawyer but I Will Tell You

A general counsel of a large international consulting firm told... Read More

RETAIL GREETERS: Sales Builders or Customer Turnoff?

Do you need greeters or should you avoid them? That... Read More

Aint We Wonderful!

It may come as a surprise to you to discover... Read More

Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations... Read More

Oil Change Customer from Hell or Hoax; You Decide

Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More

How CRM Software Works -- Creating Customer Satisfaction with a Click

When people ask, "What is CRM?" the literal answer is,... Read More

6 Reasons Why Complaining Customers are Golden

With Some Tips on How to RespondTt has probably happened... Read More

Five Ways To Wow Your Client

Running a business is about providing goods and services to... Read More

Customer Neglect

What have you done for your existing customers lately? Probably... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More