Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

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Top Stories - Google News Updated : Thu, 11 Mar 2010 19:53:03 GMT+00:00 'Net Posse Tracked 'Jihad Jane' for Three Years - ABC News ABC News 'Net Posse Tracked 'Jihad Jane' for Three Years ABC News While the rest of America was stunned to hear that a suburban Pennsylvania woman allegedly used the Internet identity of "http://abcnews.go.com/WN/TheLaw/colleen-larose-jihad-jane-indicted-charges-helping-terrorists/story?id=10055608" ... Three crucial questions in the 'Jihad Jane' caseChristian Science Monitor 'Jihad Jane' shows terrorism-case trendUSA Today 'JihadJane' indictment alleges threat from within USLos Angeles Times Washington Post -Wall Street Journal -NY Breaking News.com all 1,853 news articles » Publ.Date : Thu, 11 Mar 2010 18:28:56 GMT+00:00 Obama: Boosting exports essential to economic recovery - USA Today USA Today Obama: Boosting exports essential to economic recovery USA Today President Obama outlined plans today to boost American exports, calling them keys to reclaiming lost US jobs. "In a time when millions of Americans are out of work, boosting our exports is a short-term imperative," Obama said in a speech to the ... Obama outlines strategy to boost exportsReuters Obama pushes trade initiative as jobs helperThe Associated Press Obama to Create Export Task Force to Push TradeNew York Times NECN -ABC News (blog) -UPI.com all 301 news articles » Publ.Date : Thu, 11 Mar 2010 16:38:03 GMT+00:00 'The US-Israel enduring partnership' - Jerusalem Post Reuters 'The US-Israel enduring partnership' Jerusalem Post No matter how long I've been away, the instant I return, I feel like I'm at home. I feel like I never left. So please accept my warmest gratitude, as well that of President Obama, who knows as well as I do that the United States has no ... US and Israel dodge settlement confrontationBBC News US Reaffirms Support of Israel, Palestinians Threaten to Cancel NegotiationsVoice of America Ayalon: US anger over East Jerusalem building due to timing; PA: Peace talks ...Ha'aretz Christian Science Monitor -The Hindu -Aljazeera.net all 1,085 news articles » Publ.Date : Thu, 11 Mar 2010 17:49:20 GMT+00:00 House Considers Reviving Massa Ethics Probe - FOXNews Reuters House Considers Reviving Massa Ethics Probe FOXNews In a sign that the Eric Massa controversy may not go away any time soon, the House on Thursday advanced a Republican measure calling for the ethics committee to "investigate fully" what House Democratic leaders and their staffs knew ahead of time about ... Boehner: Reopen Massa investigationUSA Today GOP wants Massa ethics probe reopenedThe Associated Press Pelosi Staff Said to Be Told of Massa in OctoberBusinessWeek CBS News -Washington Post -Elmira Star-Gazette all 2,234 news articles » Publ.Date : Thu, 11 Mar 2010 18:30:24 GMT+00:00 Aftershocks Rattle Chile During Inauguration - New York Times Reuters Aftershocks Rattle Chile During Inauguration New York Times Chilean President Sebastián Piñera, accompanied by his wife, Cecilia Morel, during his inauguration ceremony at the Congress in Valparaiso on Thursday. By ALEXEI BARRIONUEVO and JACK HEALY SANTIAGO, Chile — The new Chilean president, Sebastián Piñera, ... Strong Earthquakes Rock Chile as Pinera Takes OfficeVoice of America Chile maintains tsunami alert, no big waves yetReuters Three strong earthquakes strike Chile in quick successionCNN International Wall Street Journal -Christian Science Monitor -MiamiHerald.com all 1,562 news articles » Publ.Date : Thu, 11 Mar 2010 18:35:59 GMT+00:00 Dodd to Offer Financial Regulation Bill Without GOP - New York Times USA Today Dodd to Offer Financial Regulation Bill Without GOP New York Times Senator Christopher J. Dodd, the chairman of the Senate Banking Committee, on Capitol Hill on Wednesday. By SEWELL CHAN WASHINGTON — The chairman of the Senate Banking Committee, hoping to break a months-long logjam on the biggest overhaul of financial ... Dodd set to go it alone on sweeping bank reformMarketWatch Factbox: Keys to financial regulation reform in US SenateReuters Health Debate Blamed For Fin Market Overhaul StallWall Street Journal Atlantic Online -Los Angeles Times -USA Today all 403 news articles » Publ.Date : Thu, 11 Mar 2010 16:58:06 GMT+00:00 Initial Iraqi Election Results Show Maliki Group In Lead - Voice of America CBC.ca Initial Iraqi Election Results Show Maliki Group In Lead Voice of America Photo: AP The first partial results from Iraq's national elections Sunday indicate the Shi'ite coalition led by Prime Minister Nouri al-Maliki has a slight lead in two mainly Shi'ite provinces in the south. Even as the votes continue to be counted, ... Secular coalition says fraud hit Iraqi electionTimes Online Maliki, Allawi lead Iraq vote countAljazeera.net Early Iraqi tally shows al-Maliki with narrow leadMiamiHerald.com Wall Street Journal -The Associated Press -CNN all 605 news articles » Publ.Date : Thu, 11 Mar 2010 19:38:57 GMT+00:00 RSS Feed Reader Increase Traffic

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Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

Making Your Contacts Work For You

The best way to explain this concept is to tell... Read More

Responding to Complaints

It's possible that in the course of your business dealings,... Read More

Communicating for Profit and Customer Satisfaction

The President of a 200+ store division of a major... Read More

Write a Business Thank-You Note

Have you seen that thing on TV where the gal... Read More

Profit from a Customer Service Recovery Program

A client recently said to me: "Most days things seem... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

First Contact: The Source of Customer Loyalty

With customers being smarter, more cost conscious, more product knowledgeable... Read More

8 Critical Steps to Establish a Customer Service Culture

"Every company's greatest assets are its customers, because without customers... Read More

Moments That Matter

Many years ago, I was a first year apprentice assigned... Read More

The History of CRM -- Moving Beyond the Customer Database

Customer Relationship Management (CRM) is one of those magnificent concepts... Read More

Transforming Disgruntled Customers into Your Biggest Advocates

"I am writing to complain about the widget I bought... Read More

Saying Thank You to Your Clients

"Thanking your customers" - Why you should do it and... Read More

What Exactly is Customer Relationship Management?

The defintion of Customer Relationship Management (CRM) that I favor... Read More

Is Your Food Establishment Clean?

Is your restaurant, bar or hotel clean? I mean really... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every... Read More

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service

With all of the recent data theft in the financial... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

What Do They Want Anyway?

You want customers. I want customers. We all want customers.... Read More

What Do Your Clients REALLY Think of You?

*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More

E-Business?s Best Friend: eCRM

From Ebay to the smallest home-operated start-up, e-businesses of all... Read More

Importance of Good Customer Support in Online Computer Peripherals Shops

Looking for hi-fi computer peripherals? Finding it tough to decide... Read More

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?

Do many of us realize that we are working an... Read More

Customer Service Tips - Is Your Business A Leaky Bucket?

Customer service and customer service training are vital for any... Read More