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One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
![]() Top Stories - Google News Updated : Fri, 03 Sep 2010 13:26:01 GMT+00:00 Mid-East talks: Regional voices - BBC News
Publ.Date : Fri, 03 Sep 2010 11:12:57 GMT+00:00 US Lost 54000 Jobs in August; Rate Rose to 9.6% - New York Times
Publ.Date : Fri, 03 Sep 2010 13:08:47 GMT+00:00 Oars stolen in Ohio from youngest Atlantic rower - The Associated Press
Publ.Date : Fri, 03 Sep 2010 12:50:23 GMT+00:00 Put the millionaires' tax money to good use - Washington Post
Publ.Date : Fri, 03 Sep 2010 07:03:09 GMT+00:00 Latest Gulf Oil Rig Problem Differs From BP Spill - ABC News
Publ.Date : Fri, 03 Sep 2010 13:12:18 GMT+00:00 Apple's Ping a Scammers Haven? Security Experts Say Watch Out - PC World
Publ.Date : Fri, 03 Sep 2010 13:00:48 GMT+00:00 Third Pakistan Sectarian Attack in Week Kills 35, Injures 100 - BusinessWeek
Publ.Date : Fri, 03 Sep 2010 13:12:39 GMT+00:00 Increase Online Traffic |
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Customer Service |